Software Related Questions
Do I need to update the app to the latest version?
We are constantly working on updating our apps from time to time to address issues and bugs that were discovered and reported, please make sure to download the latest versions and update periodically to have the best experience.
What should I do if my virtual hand in VR view looks upside down?
Firstly, make sure the the RealControl marker is facing the right direction. Secondly, if it's still upside down, go to Options at Main Menu and click "Flip Camera."
What should I do if the app crashes?
It might be caused by the following reasons:
- Too many applications running at the same time - Please check whether you have too many apps running in the background, close them to free the phone memory and and launch the app again.
- Phone in low battery status - The app's performance will be greatly affected if your phone is at low battery power. Please make sure the phone has enough power before playing.
- Phone overheating - It takes a certain amount of resources of your device to run VR apps, if you keep it running for too long, the overheating of device will affect the app's performance and may cause danger while usage. Please close the app and use it after the device cools down.
- If all the above does not solve the crashes, please report the issue to email@example.com or go to our forum and leave us a comment. Thank you.
Hardware Related Questions
Can I use other Virtual Reality headsets?
Our RealControl and apps work with most VR headsets using a mobile device.
Why can't I see my hand's movement?
First, please assemble a RealControl, you can find instructions at our starter page.
Second, check whether your VR viewer is blocking your phone's camera; remove the blocking area so the camera can track the RealControl marker correctly. For example, for Cardboard 2.0 the front cardboard piece will block the back of the phone entirely, please make sure to trim a window for the camera to see through the viewer.
Tested Devices List:
iPhone: iPhone5 / iPhone6
Samsung: Note4 / S6
Nexus: 5 / 5X
HTC: Desire Eye
How long will my order take?
We always ship next-day meaning you should receive your VR package in 3 to 7 days in the U.S.
Can I ship my order out of the US?
For international customers and people who want to ship your order overseas, please contact firstname.lastname@example.org for shipping details. Thank you.